CX Service

All services you need are ready before you think about it.

Automated processes, personalized responses, balancing self-service, customer service models and intelligent B2B, B2C and on-field solutions that allow customers to receive the service they want, any where, any time.

B2C Service

  • Digital customer service
  • Service center
  • Knowledge management
  • Intelligent advisor
  • IoT service

B2B Service

  • Digital customer service
  • Service center
  • Knowledge management
  • Intelligent advisor
  • IoT service

Field Service

  • Work planning and scheduling
  • Technician enablement
  • Customer self-service
  • Service support
  • Service logistics
  • Internet of Things (IoT) and connected equipment

Enterprise Service Management

  • Field service
  • Service center (contact center)
  • Service logistics
  • IoT service asset monitoring
  • Knowledge management
  • Live experience (PDF)
  • Commerce
  • Configure, Price, Quote (CPQ)
  • Subscription management
  • Order management
  • Enterprise resource planning (ERP)